Wensum Caravan Services Ltd (WCS)

Terms and Conditions

1.     1. Contract
a. WCS will only carry out servicing and repairs as agreed with the customer. 
b. Any additional work or repairs that are required will only be completed when agreed with the customer either verbally or in writing.

2. Access 
2.1 To carry out servicing at your home, storage site or pitch, WCS requires that the caravan be accessible all the way around, with at least 1metre of clearance, all anti theft devices (i.e., wheel clamps) are removed and that the inside of the caravan is completely empty, as all areas including cupboards (top and bottom) have to be accessible for inspection and damp testing.

3. Quotations
a. All quotations shall be in writing and shall be valid for a period of 30 (thirty) days unless otherwise stated.
b. Verbal quotations are given as guidance only and as such are not binding.

4. Parts
a. All parts replaced will be made available for the customer to view.
b. No parts will be replaced without the customer’s prior consent.
c. Any parts used remain the property of WCS until paid for in full.
d. Special order parts and the delivery charge shall be paid in full prior to ordering and are non returnable.
e. Stocked parts that are returned as “no longer required” must be in original packaging, unopened, unused and are subject to a 30% restocking fee.

5. Payment
a. All work is to be paid for in full upon completion.
b. Payment can be made using Cash, Debit or Credit Card. (Credit cards are subject to a 2% handling charge).

6. Warranty 
a. WCS offers its own 12 (twelve) Month warranty on all work carried out with the exclusion of parts.
b. All parts used are covered by the manufacturer’s warranty. The manufacturer must approve any warranty claims that require replacement parts before any repairs can be completed.
c. Warranty work will only be undertaken at WCS’s business premises.  If this is not possible then a charge will be levied on the customer for the time and distance travelled to the place where the repair is to be completed.
d. The service report acts only as a report at the time of the service and only on the condition of the vehicle, the report does not act as a guarantee nor does it offer as guarantee or warranty the condition of the vehicle for any period of time thereafter.
e. Any retro fitted additional items or items that are not fitted as standard, (I.e. Motor movers, Satellite Systems) are not included as part of a service.

7. Liability
a. WCS will not be responsible for any items of value or personal possessions left in vehicles during service or repair; we politely request that customers remove all such items prior to the service or repair.
b. It is the responsibility of the person using the vehicle to check the following prior to every journey;

 1. Wheel nuts/bolts are tightened to the correct torque prior to every journey and within 20       miles after a wheel has been removed for any reason.
 2. Tyre condition, tread depth and the correct inflation pressure prior to every journey.
 3. Water systems are drained fully and all appliances/services are switched/turned off correctly prior to       being disconnected.

8.  Any variation to these terms must be made in writing.

9.  Nothing in these terms and conditions is intended to affect your statutory rights and any arbitration will  be under English law